WEBVTT 00:00.200 --> 00:01.000 Welcome! 00:01.000 --> 00:06.080 In this short tutorial, I'm going to show you how to create an account on Twilio, which in short, 00:06.120 --> 00:13.000 is a platform where you can buy phone numbers and then import them into tools like VWAP and retail I. 00:13.920 --> 00:19.520 This will be essential for building the AI voice agents we are going to create in this course. 00:20.600 --> 00:26.880 Now, although you can buy phone numbers directly in retail, AI and Vaapi, there are some limitations 00:27.320 --> 00:28.120 on retail AI. 00:28.600 --> 00:34.200 Outbound international calls are not supported, so if you buy a number directly there, you won't be 00:34.240 --> 00:36.480 able to make calls outside your country. 00:36.480 --> 00:37.400 And on Vaapi. 00:37.600 --> 00:42.640 The functionality to create phone numbers is only available for US based numbers. 00:42.640 --> 00:48.280 So if you need numbers from the other regions, you have to use the import phone numbers feature anyway. 00:48.520 --> 00:55.680 So the easiest and most flexible option is to buy your number on Twilio and import it into retail AI 00:55.720 --> 00:56.440 or Vaapi. 00:56.480 --> 01:02.380 If you want to build AI voice agents on these platforms, you can always come back to this lesson and 01:02.380 --> 01:04.740 follow it step by step whenever you need to. 01:04.780 --> 01:08.060 Set up a voice agent with little AI or Vaapi. 01:08.220 --> 01:09.340 So let's get started. 01:09.900 --> 01:16.860 If you are new to Twilio, it's a communication platform that provides virtual phone numbers, messaging, 01:16.860 --> 01:20.060 and voice services in over 100 countries. 01:20.540 --> 01:26.900 And using Twilio, you can buy a virtual phone number and make calls as if you have a local presence 01:26.900 --> 01:28.140 in multiple countries. 01:29.060 --> 01:30.460 And that's why we are using it. 01:31.180 --> 01:36.500 So if you are using Twilio for the first time, you will get a $15 shell credit. 01:37.340 --> 01:40.100 Usually it costs just $2 a month. 01:41.380 --> 01:44.220 So basically you have seven months for free. 01:45.700 --> 01:47.140 First, create an account. 01:52.940 --> 01:55.660 Now go to the phone numbers section. 01:59.580 --> 02:00.980 Which is in the left menu. 02:01.810 --> 02:04.770 then under manage by number. 02:14.730 --> 02:16.850 And search for a number in your country. 02:17.810 --> 02:28.770 After you have bought a number, we need to connect it to our agent via SIP trunking. 02:31.050 --> 02:37.650 So go to search bar and search for SIP. 02:40.690 --> 02:42.610 Click on elastic SIP trunks. 02:45.210 --> 02:49.170 Give it a friendly name and click create. 02:51.090 --> 02:52.970 Now we need to configure the connection. 02:52.970 --> 02:54.610 And this is really important step. 02:54.970 --> 02:56.690 So please don't miss it. 02:57.170 --> 02:58.770 Otherwise it won't work. 03:00.010 --> 03:03.030 So under general We have to. 03:06.870 --> 03:14.550 Enable code transfer as I prefer and also enable transfer. 03:18.830 --> 03:26.390 Then under termination provides some name right here. 03:27.830 --> 03:28.750 Then scroll down. 03:30.870 --> 03:32.270 Create credentials. 03:34.550 --> 03:37.590 So give it some friendly name username and password. 03:38.110 --> 03:39.270 Then click create. 03:43.950 --> 03:45.430 And that's it in this section. 03:47.270 --> 03:53.030 The next one origination we're going to add the origination URL. 03:53.550 --> 04:00.190 So let's copy it from the retail documentation I'll attach the web page as a resource for this lesson. 04:00.590 --> 04:01.930 So copy it. 04:01.970 --> 04:03.370 Add a new origination. 04:03.770 --> 04:07.170 Paste the URL here and click add. 04:08.570 --> 04:09.690 And on the numbers. 04:14.770 --> 04:24.610 Just add the number you bought on Twilio by clicking on add a number and add an existing number. 04:26.650 --> 04:28.050 So you can select from the list. 04:31.530 --> 04:34.010 Now go back to termination. 04:36.050 --> 04:37.210 Copy this sip. 04:41.490 --> 04:44.090 Go to your retail account. 04:46.730 --> 04:48.010 And under phone numbers. 04:50.050 --> 04:53.690 Connect to your number via SIP trunking. 04:55.970 --> 04:57.210 And paste it right here. 04:59.610 --> 05:05.950 Also, you need to provide the phone number you just bought and click save. 05:11.470 --> 05:17.470 And now we successfully connected the phone number we bought to our agent on retail AI. 05:18.190 --> 05:21.750 Now let's actually look at how to set up a phone number in. 05:22.350 --> 05:24.470 Your agent can actually make calls. 05:25.390 --> 05:27.230 So click on phone numbers. 05:30.590 --> 05:31.590 Create phone number. 05:32.870 --> 05:36.830 Now if you are based in the US you can use the number. 05:37.470 --> 05:41.270 So just enter area code and click create. 05:41.270 --> 05:43.390 And these numbers are completely free. 05:43.390 --> 05:47.670 And you can have up to ten of them in your account. 05:47.950 --> 05:53.790 So if you are outside the US like me you will need to use the import tab. 05:54.030 --> 06:00.990 So you need to go to Twilio, create an account, purchase a number and then import it here. 06:01.390 --> 06:10.660 So once you buy a phone number on Twilio and the phone numbers in folio section, scroll down. 06:13.100 --> 06:14.460 You should see account info. 06:15.300 --> 06:17.220 Just copy this account ID. 06:21.140 --> 06:22.300 And paste it right here. 06:24.900 --> 06:28.220 The same for of token. 06:29.540 --> 06:30.340 Copy it. 06:32.700 --> 06:33.580 Paste it here. 06:38.660 --> 06:40.300 And your phone number. 06:45.020 --> 06:47.540 Then simply click on import from Twilio and that's it. 06:48.420 --> 06:49.260 Alright great. 06:49.820 --> 06:57.220 Once you successfully import the number from Twilio, you have to assign your voice agent you just created 06:57.260 --> 06:57.900 right here. 06:58.100 --> 06:58.660 All right. 06:58.660 --> 06:59.900 That's it for this lesson. 07:00.060 --> 07:02.740 I hope it was helpful and see you in the next one.