WEBVTT 00:00.080 --> 00:04.280 Before we jump into configuration, just quickly to give you some insights. 00:04.520 --> 00:10.840 Why using WhatsApp as a communication channel is so important, and why almost every business should 00:10.840 --> 00:11.600 use it. 00:11.640 --> 00:16.200 Did you know that WhatsApp is one of the fastest growing communication channels for businesses? 00:16.760 --> 00:23.520 Over 50 million businesses are already using WhatsApp to connect with their customers, and the app 00:23.520 --> 00:25.760 has over 3 billion users globally. 00:26.440 --> 00:37.880 WhatsApp messages have a 98% open rate, compared to just 21% for email, and 68% of users say WhatsApp 00:37.880 --> 00:39.840 is the easiest way to reach a business. 00:40.400 --> 00:46.040 It's less common in the US but is very popular in Europe, South America and Asia. 00:46.560 --> 00:48.600 Now let's move on to the integration part. 00:49.200 --> 00:52.440 First, we need a trigger to activate our workflow. 00:52.960 --> 00:56.120 So we'll start with the WhatsApp business cloud node. 00:56.840 --> 00:58.720 So search for WhatsApp. 01:00.840 --> 01:02.480 Choose WhatsApp Business Cloud. 01:04.560 --> 01:06.070 And choose on messages. 01:07.910 --> 01:16.190 Basically, this node acts as a trigger it listens to for incoming messages on your WhatsApp account. 01:17.310 --> 01:21.750 Now we have to set up credentials to connect to our WhatsApp business account. 01:24.990 --> 01:29.430 So we will need our client ID and client secret. 01:30.510 --> 01:33.590 So we need to get it from Facebook business account. 01:33.790 --> 01:36.390 Since WhatsApp business is managed under meta. 01:36.710 --> 01:41.990 So go to business dot facebook.com and log in with your Facebook account. 01:42.630 --> 01:47.510 If you are already logged in, it will take you to your Business Manager dashboard. 01:48.150 --> 01:53.390 If you have never used Facebook Business Manager, you will need to create a business portfolio. 01:53.950 --> 02:02.910 So go to business.facebook.com slash settings and provide all the required details like your business 02:02.910 --> 02:08.110 name, email and any other information requested and click Create Business. 02:08.950 --> 02:12.020 Now choose the business portfolio you have created. 02:18.580 --> 02:24.900 And in your business manager, look for the account section on the left hand menu and click apps. 02:28.820 --> 02:32.460 Now click add and create a new app ID. 02:36.340 --> 02:38.540 Here you have to provide an app name. 02:38.940 --> 02:42.620 So let's say an app contact email. 02:47.460 --> 02:48.140 So. 02:50.540 --> 02:51.740 Then click on next. 02:52.540 --> 02:53.420 Scroll down. 02:55.500 --> 02:55.940 Choose. 02:55.940 --> 02:56.380 Other. 02:57.860 --> 02:58.500 Next. 03:05.020 --> 03:05.740 Business. 03:05.940 --> 03:06.500 Next. 03:08.700 --> 03:10.180 And create app. 03:11.460 --> 03:13.300 Now click on the app you created. 03:14.930 --> 03:15.850 App settings. 03:18.130 --> 03:18.890 Basic. 03:25.970 --> 03:29.290 If you remember, we are looking for an app ID and App Secret. 03:30.130 --> 03:31.730 So this is our app ID. 03:33.450 --> 03:34.170 Copy it. 03:36.450 --> 03:37.570 Go back to Nan. 03:40.130 --> 03:40.890 Paste it here. 03:43.250 --> 03:44.450 Show up secret. 03:44.930 --> 03:47.210 Then copy app secret. 03:49.650 --> 03:52.970 Paste it here and test connection. 03:53.730 --> 03:58.810 So now let's set up WhatsApp node to send replies back to the user. 03:59.810 --> 04:05.450 So this will allow your agent to respond to messages automatically. 04:07.690 --> 04:09.250 Search for WhatsApp. 04:12.690 --> 04:15.610 And choose send message node. 04:19.960 --> 04:23.800 Now we have to provide access token and business account ID. 04:27.000 --> 04:30.840 So let's go back to our business manager account. 04:31.760 --> 04:33.560 Go through API setup. 04:44.560 --> 04:46.960 And here you have to generate access token. 04:48.360 --> 04:53.720 And then copy this access token to paste it here. 04:55.080 --> 04:57.520 And you can find business account ID. 05:00.240 --> 05:00.920 Right here. 05:01.520 --> 05:04.840 Let's copy it and paste it here. 05:09.800 --> 05:13.120 Then hit Test connection. 05:14.000 --> 05:15.000 Just the last step. 05:15.000 --> 05:18.640 You need to choose your business mobile number. 05:21.240 --> 05:24.240 Or you can use the test number to test the connection.