1 00:00:00,080 --> 00:00:01,760 Hey, guys, welcome to this module. 2 00:00:01,790 --> 00:00:10,130 Here we will analyze the customers reviews with chat GPT And this is one of my favorite topics because 3 00:00:10,130 --> 00:00:13,040 usually I have products, I have online courses. 4 00:00:13,040 --> 00:00:18,590 You sell your products, maybe you have a restaurant, maybe people are leaving reviews to your company 5 00:00:18,590 --> 00:00:21,170 on Yelp, on Google Maps or anywhere. 6 00:00:21,170 --> 00:00:26,180 I mean, people can leave reviews like almost everywhere today on the Internet. 7 00:00:26,180 --> 00:00:34,640 But the main thing here is that usually you as a small business owner and myself included, I don't 8 00:00:34,640 --> 00:00:39,380 have time to spend, to spend like hours reading all these reviews. 9 00:00:39,380 --> 00:00:45,740 Sometimes I read the reviews, but honestly, I mean, we receive like 100 reviews every day for the 10 00:00:45,740 --> 00:00:51,350 online courses we have, and it's almost impossible for me to sit down, read each one of the reviews, 11 00:00:51,350 --> 00:00:58,040 analyze and see what we can do, how we can use these reviews to improve your product. 12 00:00:58,040 --> 00:01:02,670 Because the reviews, the main thing of the reviews, guys, is not just to get your more clients, 13 00:01:02,670 --> 00:01:09,330 which is important, but also the reviews can help you to optimize your products, to optimize your 14 00:01:09,330 --> 00:01:10,320 services. 15 00:01:10,320 --> 00:01:11,520 And that's the main thing. 16 00:01:11,520 --> 00:01:15,510 This is mind blowing and you can do this really fast with Chatgpt. 17 00:01:15,600 --> 00:01:18,840 So basically we will analyze two types of reviews here. 18 00:01:18,840 --> 00:01:25,600 We will analyze top reviews, positive reviews, and we will we will feed the reviews to chat GPT, 19 00:01:25,830 --> 00:01:29,880 we will give them reviews to chat and the chat will provide to us. 20 00:01:29,880 --> 00:01:35,490 What are the things that customers like the most about your service or your products? 21 00:01:35,490 --> 00:01:41,580 And also we will provide the negative reviews to the chatgpt to see which are the improvement. 22 00:01:41,580 --> 00:01:46,920 What are the main suggestions to improve the product on the negative reviews, how we can make these 23 00:01:46,920 --> 00:01:52,830 negative reviews 100% happy and we can figure that out in seconds with Chatgpt. 24 00:01:52,860 --> 00:01:56,850 So let's jump right now to the chat and take a look on that. 25 00:01:56,850 --> 00:02:00,420 So before we go to Chatgpt, let's grab your business. 26 00:02:00,420 --> 00:02:06,870 So you can go now to your business page to where your customers leave reviews for your company. 27 00:02:06,870 --> 00:02:11,910 In this example, I'll use the Miami International Airport just as an example. 28 00:02:11,910 --> 00:02:12,990 I love the airport. 29 00:02:12,990 --> 00:02:14,250 I have nothing against it. 30 00:02:14,250 --> 00:02:16,530 This is just for educational purposes. 31 00:02:16,530 --> 00:02:19,170 Okay, guys, So here we are on Google Map. 32 00:02:19,170 --> 00:02:21,600 You can see here and this is the Miami International Airport. 33 00:02:21,630 --> 00:02:31,230 We see here on Google that it has 4.0 reviews, stars, 4.0 star reviews, and it has over 43 43,000 34 00:02:31,230 --> 00:02:33,090 reviews on Google Maps. 35 00:02:33,090 --> 00:02:39,450 So if I click here on the reviews just to access the reviews and I'll go, I feel I sort by the highest 36 00:02:39,450 --> 00:02:44,670 rating first, I select all the reviews or most of the reviews that I can select here. 37 00:02:44,670 --> 00:02:46,710 I just copy the text. 38 00:02:46,710 --> 00:02:55,350 I go to Chatgpt and I write this prompt, Look at this, what my customers are most satisfied, satisfied 39 00:02:55,350 --> 00:02:57,300 with based on these reviews. 40 00:02:57,300 --> 00:02:58,140 And I just. 41 00:02:58,680 --> 00:03:01,830 I will just paste the reviews here and hit enter. 42 00:03:01,830 --> 00:03:08,100 So you see Chatgpt will read all these reviews and will give you a list of things what people like the 43 00:03:08,100 --> 00:03:10,170 most on your business, on your services. 44 00:03:10,170 --> 00:03:18,450 So you see here that based on the reviews or the customer service efficiency, clean cleaning, cleanliness 45 00:03:18,450 --> 00:03:23,640 organization of the Miami International Airport, many reviewers also mentioned the airport, convenient 46 00:03:23,640 --> 00:03:26,160 location and easy to access transportation. 47 00:03:26,280 --> 00:03:29,190 Make a list of all the. 48 00:03:30,570 --> 00:03:42,000 Benefits of of all the positive points based on the reviews, Let's see if we have a list I like. 49 00:03:42,000 --> 00:03:48,150 Usually when we have a list, a number list, as you see here, warm reception at Caring Associates. 50 00:03:48,180 --> 00:03:51,030 Great location for business in downtown Miami. 51 00:03:51,430 --> 00:03:58,080 Easy going and self-help airport, helpful and efficient staff, well organized and well maintained. 52 00:03:58,110 --> 00:04:05,250 Great variety of restaurants, stores, easy to follow instructions, clean and spacious, well connected, 53 00:04:05,520 --> 00:04:06,630 beautiful decor. 54 00:04:06,630 --> 00:04:10,740 And you see all these positive things that people like about the airport. 55 00:04:10,740 --> 00:04:16,590 So if the owner of the airport and the manager, let's say I read this, I said, okay, guy, guys, 56 00:04:16,590 --> 00:04:18,750 we are doing a great job on this. 57 00:04:18,750 --> 00:04:22,920 Let's keep this as it is or let's improve this even more. 58 00:04:22,920 --> 00:04:28,170 So people are even happier with how well-organized and how warm people are on the airport. 59 00:04:28,470 --> 00:04:33,190 So this is these are the positive of the positive reviews. 60 00:04:33,190 --> 00:04:36,610 Let's analyze now the negative reviews. 61 00:04:36,610 --> 00:04:38,410 So we will use this prompt here. 62 00:04:38,410 --> 00:04:45,070 What are the biggest suggestions from my customers based on these reviews? 63 00:04:45,070 --> 00:04:46,990 So let's go with that one. 64 00:04:46,990 --> 00:04:55,090 And now I'm going back to my reviews going to the top, and I will select only here the lowest rating 65 00:04:55,120 --> 00:04:55,630 first. 66 00:04:55,630 --> 00:04:59,500 So you see the one stars, the one star reviews first. 67 00:04:59,500 --> 00:05:04,090 So I'll just select up, select all these or most of these. 68 00:05:04,090 --> 00:05:05,380 How many we have? 69 00:05:05,860 --> 00:05:07,960 We have a bunch of one star reviews. 70 00:05:07,960 --> 00:05:08,590 Two. 71 00:05:09,210 --> 00:05:11,160 So let me select here. 72 00:05:11,890 --> 00:05:14,290 We always have negative reviews. 73 00:05:14,290 --> 00:05:18,570 It doesn't matter what business you have, you probably have negative and positive reviews. 74 00:05:18,580 --> 00:05:20,710 That's how life is, right? 75 00:05:20,950 --> 00:05:24,430 So now let's select up to here just as an example. 76 00:05:24,430 --> 00:05:25,060 Copy this. 77 00:05:25,090 --> 00:05:26,350 Go back to Chatgpt. 78 00:05:26,620 --> 00:05:31,630 Again, we have the prompt saying what are the biggest suggestions from my customers based on these 79 00:05:31,630 --> 00:05:31,930 reviews? 80 00:05:31,930 --> 00:05:34,750 You can rephrase that in any other way if you prefer. 81 00:05:34,780 --> 00:05:36,100 Let's see what happened. 82 00:05:36,610 --> 00:05:44,140 Based on the reviews, some of the biggest suggestions of customers are improve the cleanliness throughout 83 00:05:44,140 --> 00:05:45,580 the airport, especially restroom. 84 00:05:45,610 --> 00:05:47,950 Air vents and baggage claim areas. 85 00:05:48,040 --> 00:05:55,420 Increase staffing levels to reduce wait time on TSA, check in points, improve communication with passengers, 86 00:05:55,420 --> 00:05:56,920 provide better food. 87 00:05:56,950 --> 00:06:00,430 Upgrade and modernize the airport infrastructure. 88 00:06:00,460 --> 00:06:02,740 Okay, so you have some ideas. 89 00:06:02,740 --> 00:06:09,610 Now, instead of reading all these review reviews, the target is making a summary for you of everything 90 00:06:09,610 --> 00:06:13,730 that people are suggesting as improvement for your business. 91 00:06:13,730 --> 00:06:16,910 This is how you can analyze reviews with Chatgpt. 92 00:06:16,940 --> 00:06:20,120 I hope you try this and I'll see you in the next video.