WEBVTT 00:00.120 --> 00:02.400 And welcome to the grand finale. 00:02.880 --> 00:05.240 I should mention that in Pipedrive I have. 00:05.240 --> 00:09.400 I have changed the name of one of our people to be Tom Jones, because I thought it would be bad if 00:09.400 --> 00:11.040 I if I had to try and present. 00:11.040 --> 00:13.560 I was someone that I'm not in this, uh, so. 00:13.600 --> 00:14.960 Well, I'm not Tom Jones either, but. 00:14.960 --> 00:16.040 But you know what I mean. 00:16.200 --> 00:25.040 Uh, let's, uh, let me me call this number right now as the, uh, famous singer Tom Jones, and we're 00:25.080 --> 00:27.520 off calling. 00:30.120 --> 00:30.400 Hi. 00:30.440 --> 00:31.920 Thanks for calling account AI. 00:31.960 --> 00:33.200 Who am I speaking with, please? 00:33.600 --> 00:35.160 Uh, my name is Tom Jones. 00:38.080 --> 00:38.840 Thanks, Tom. 00:38.840 --> 00:41.360 I've opened a new Deal record for you in our CRM. 00:41.560 --> 00:43.240 What time works best for your demo? 00:43.440 --> 00:48.440 We aim for 2 p.m. eastern time on weekdays, but I'm happy to schedule it whenever is most convenient 00:48.440 --> 00:49.000 for you. 00:49.360 --> 00:49.680 Yes. 00:49.680 --> 00:54.560 I'd like 2 p.m. Eastern on Tuesday, January the 6th, please. 00:58.480 --> 00:59.600 Booking your demo now. 01:09.000 --> 01:14.760 Your demo with account AI has been successfully booked for Tuesday, January 6th at 2 p.m. Eastern Time. 01:15.000 --> 01:18.040 You'll receive a calendar invitation shortly with all the details. 01:18.160 --> 01:21.160 Thank you for your interest and we look forward to speaking with you then. 01:22.280 --> 01:22.760 Thanks. 01:22.760 --> 01:23.200 Bye. 01:25.360 --> 01:26.160 Success! 01:26.200 --> 01:29.840 I can't believe I felt the need to say thanks bye at the end, because it was so engaging. 01:29.840 --> 01:34.200 And the thing that you don't know that I do know that you're about to know, is that during the course 01:34.200 --> 01:39.120 of that, while I was speaking and looking at my phone in front of me, I was also getting push notifications 01:39.120 --> 01:40.040 while it happened. 01:40.040 --> 01:45.400 So I can tell you that I am the proud recipient of two push notifications that came through while I 01:45.400 --> 01:46.000 was on. 01:46.000 --> 01:51.600 One of them saying created a deal and the other of them saying successfully scheduled a demo. 01:51.800 --> 01:56.200 Booked Tuesday, January the 6th, 2026 with Tom Jones. 01:56.240 --> 01:57.760 That is really cool. 01:57.880 --> 02:01.440 And now we have to dig into the data to check for ourselves that it worked well. 02:01.440 --> 02:02.800 Let's start in Pipedrive. 02:02.800 --> 02:04.080 We come into Pipedrive. 02:04.280 --> 02:10.920 If we go into the section on deals, we'll find that in addition to the Rob Carter deal from before, 02:10.960 --> 02:13.520 there is also now a Tom Jones deal. 02:13.560 --> 02:16.120 It was created and that worked great. 02:16.360 --> 02:18.240 So that's that's good to see. 02:18.440 --> 02:20.320 Now time to look in the calendar okay. 02:20.360 --> 02:25.440 And if we head over to the Google Calendar you will see that we have the old one on the fifth that we 02:25.440 --> 02:27.160 booked before with Tom Jones. 02:27.160 --> 02:33.720 And now we also have on January the 6th another demo with with Welsh singer Tom Jones. 02:33.880 --> 02:39.960 Uh, also also at the same time and at the zoom address and with all the details filled in as we wish, 02:39.960 --> 02:45.720 just missing the actual invite to the email itself, because I withheld that part of it. 02:45.720 --> 02:50.280 Just just to keep it as a, as a demo and not not send emails to people out in the internet. 02:50.280 --> 02:56.960 But but you for sure could add that in, uh, but for me, this means that I'm very happy to declare 02:57.000 --> 03:03.400 victory on this project at this point and very satisfying seeing all of the data built, everything 03:03.400 --> 03:04.200 come together. 03:04.240 --> 03:10.200 The CRM updated, the demo booked, uh, and yeah, I will tell you, hand on heart that this agent 03:10.240 --> 03:10.840 number two. 03:11.000 --> 03:12.920 First time, first time a charm. 03:12.920 --> 03:14.280 It just it just worked like that. 03:14.480 --> 03:19.480 There was no behind the scenes quickly coming in and fixing, uh, like there was with with with the 03:19.480 --> 03:21.000 first, uh, first agent. 03:21.040 --> 03:22.320 This agent worked right away. 03:22.320 --> 03:27.640 And I'd love to say that's credit to me and my careful attention to detail, but actually it's because 03:27.640 --> 03:32.560 I would I would argue it's because ten and 11 labs are built for this kind of thing. 03:32.600 --> 03:36.960 They're built in a way that is bulletproof and encourages you getting things right. 03:36.960 --> 03:41.360 There are a couple of points you can trip up, like the names of the body fields and making sure you 03:41.360 --> 03:43.440 have the right the right webhook URLs. 03:43.440 --> 03:47.240 But as long as you get that right, it just works as it did for us. 03:47.240 --> 03:52.040 And you can deliver tremendous business impact in like an hour. 03:52.040 --> 03:55.640 And here then, is the final picture of the architecture. 03:55.640 --> 04:01.960 We built the two main agents, business development manager and account executive, with their three 04:02.000 --> 04:09.160 and two Subagents all running together, representing six different external integrations representing 04:09.200 --> 04:10.880 seven different MLM calls. 04:11.000 --> 04:15.680 There was a lot that went into this and it worked so nicely together. 04:15.680 --> 04:20.640 And as I say, the big takeaway for you is that building an infrastructure like this, with this many 04:20.640 --> 04:22.760 integrations, integrations are hard. 04:22.760 --> 04:27.760 And with this kind of working with unstructured and structured data and making a number of different 04:27.760 --> 04:33.040 decisions based on it and being able to achieve this, this is something that could have been months 04:33.040 --> 04:40.440 of work in the past, and with a product like Nan, along with a beautiful product like 11 labs together, 04:40.440 --> 04:46.280 we're able to accomplish this in a matter of hours and in some cases, in a matter of minutes. 04:46.280 --> 04:48.120 We were able to put pieces of this together. 04:48.120 --> 04:50.280 And and to me, that is everything. 04:50.280 --> 04:54.320 And that is hopefully something that has blown your mind as much as it's blown mine. 04:54.320 --> 05:00.400 As I say, if I dare to say I want you to think of this like a canvas on which you can build like the 05:00.800 --> 05:01.680 canvas itself. 05:01.720 --> 05:02.120 This. 05:02.120 --> 05:04.440 This is something which is a starting point. 05:04.480 --> 05:04.880 It's. 05:04.920 --> 05:09.560 You probably already think of a number of flaws with this, particularly the way I read in all the people 05:09.560 --> 05:14.720 from the CRM, the way that the scheduling is a bit janky, and the way that it doesn't actually send 05:14.720 --> 05:16.680 the invites to the person themselves. 05:16.680 --> 05:22.480 But all of these are absolutely extendable, just using the same techniques and just being sure to carefully 05:22.480 --> 05:24.120 test at each point. 05:24.120 --> 05:25.480 And that's what you should do. 05:25.480 --> 05:28.920 This is something that you can turn into a business machine. 05:29.120 --> 05:35.360 The the messaging with the person that's that you're sending the email to that could also handle incoming 05:35.360 --> 05:36.040 emails. 05:36.040 --> 05:40.640 You could have it operating across a slack channel and have it be in a slack conversation with people, 05:40.640 --> 05:43.280 nurturing them through until the demo is booked. 05:43.400 --> 05:48.400 This this can be turned into a complete automated sales engine. 05:48.400 --> 05:53.400 So you sit back and you just watch the demo meetings coming in and hey, maybe you could have an agent 05:53.400 --> 05:57.160 that gives the demo and then just sit back and watch watch the revenue rolling in. 05:57.360 --> 06:04.310 Even better remembering, of course, all the way through to to to test as you go to evaluate the effectiveness 06:04.310 --> 06:05.790 of each of your agents. 06:05.910 --> 06:11.150 Always keep a careful eye on the evals and on achieving your business goals, and this could be a product 06:11.150 --> 06:12.750 that you build yourself for your own business. 06:12.750 --> 06:15.990 Or of course, it could be something that you offer to build for other people. 06:15.990 --> 06:19.030 This is something which which translates to so many different businesses. 06:19.030 --> 06:24.750 You could set up an AI automation agency that is a sales machine that you build and replicate this kind 06:24.750 --> 06:27.710 of structure to, to be suited to different businesses. 06:27.710 --> 06:34.950 Maybe you add in a Rag workflow as well so that it has specialist knowledge, domain knowledge of your 06:34.950 --> 06:36.030 client's business. 06:36.350 --> 06:38.670 Okay, that's enough on the capstone. 06:38.670 --> 06:39.470 I hope you loved it. 06:39.510 --> 06:42.430 We've got two minutes now to wrap up the whole course. 06:42.430 --> 06:45.910 So don't I know you're very tempted just to just to stop now. 06:45.950 --> 06:47.990 Forget the nonsense at the very end. 06:47.990 --> 06:49.510 But no, this is good nonsense. 06:49.510 --> 06:50.750 Hang on in there with me. 06:50.750 --> 06:54.870 I want to remind you that we've been through three weeks together, and it feels like a lot longer because 06:54.870 --> 06:58.790 we've packed in so much learning into three tight weeks. 06:58.990 --> 06:59.750 Let's look at them. 06:59.750 --> 07:01.590 Week one was called automation. 07:01.590 --> 07:03.710 Week two was called acceleration. 07:03.710 --> 07:05.870 Week three amplify. 07:06.070 --> 07:08.470 In week one we were building foundations. 07:08.470 --> 07:13.910 We were dealing with our first data integrations, and we ended with that beautiful portfolio, Rebalancer 07:13.910 --> 07:18.750 when it logged into Google Sheets and you saw it rebalancing an equity portfolio. 07:18.790 --> 07:19.430 Love it. 07:19.630 --> 07:24.990 Week two was when we first introduced 11 labs, the two different ways you could integrate. 07:24.990 --> 07:26.670 And then I went through Rag. 07:26.710 --> 07:28.870 I probably told you about rag like a million times. 07:28.870 --> 07:30.190 Just be sick of rag. 07:30.190 --> 07:31.190 But we went through rag. 07:31.190 --> 07:38.950 We used supabase and we, uh, we had vectors being ingested, and we ended up with the expert product 07:38.950 --> 07:44.070 voice agent that you could speak to about products that was reading from a Google sheet, or at least 07:44.070 --> 07:49.670 that had been read into a vector database from a Google Sheets, uh, rag plus voice agent solution. 07:49.670 --> 07:54.910 And then week three is when we went advanced, we covered some OAuth two stuff we deployed locally. 07:54.910 --> 07:59.550 At the beginning, it seems like an age ago we deployed to self-hosted version of HN. 07:59.590 --> 08:02.470 We went through MCP the couple of ways of using it. 08:02.510 --> 08:04.750 Context engineering and subagents. 08:04.750 --> 08:11.150 I had some rants there yesterday, and then today we polished off the capstone project, and I don't 08:11.150 --> 08:14.190 need to remind you about that because you're still smiling, I hope. 08:14.350 --> 08:15.990 From from everything that happened. 08:15.990 --> 08:19.710 And that means this is the moment I can mark the whole thing as complete. 08:19.950 --> 08:21.310 It's a clean sweep. 08:21.310 --> 08:25.470 You've done it all, and you get the Golden Cup at the end of it. 08:25.790 --> 08:27.070 Congratulations. 08:27.230 --> 08:30.870 You have completed the entire three week course. 08:31.030 --> 08:33.030 Everything here is done. 08:33.270 --> 08:37.110 And now you may be thinking to me, okay, but we didn't cover this, which I'm really interested in. 08:37.150 --> 08:38.110 Maybe it's loops. 08:38.110 --> 08:43.390 Maybe you want to know about merging data or various other things, because there's so much to it and 08:43.430 --> 08:44.750 there's lots in there. 08:44.750 --> 08:50.230 But what I genuinely believe is that I've equipped you with all of the foundational knowledge you need. 08:50.230 --> 08:54.870 The docs are great, and if you want to do something like a loop and you need to know how to do it, 08:54.870 --> 08:56.070 you can just look in their docs. 08:56.070 --> 08:57.510 And now you know the terminology. 08:57.510 --> 08:58.750 You know about nodes. 08:58.750 --> 09:04.030 You know about about things like an if and you know about how to use credentials of different sorts, 09:04.030 --> 09:08.910 you should be able to pick up anything that's missing for you as you want, because this needs to cater 09:08.910 --> 09:10.390 to many different audiences. 09:10.430 --> 09:15.590 Nan is very, very broad and can go in different directions, but I hope that I've equipped you with 09:15.590 --> 09:20.510 not just foundational knowledge, but quite advanced knowledge with a heavy leaning towards the AI. 09:20.550 --> 09:26.550 Stuff like context engineering and MCP should be enough to really give you a good footing however you 09:26.550 --> 09:29.150 want to continue your journey. 09:29.150 --> 09:34.390 And that is why I can confidently say that at this point, you have earned your black belt. 09:34.390 --> 09:37.830 You are a black belt and you can wear it with pride. 09:37.830 --> 09:39.710 That doesn't mean it's the end of your journey. 09:39.710 --> 09:42.190 There's still like the first and second and third down. 09:42.190 --> 09:42.670 Whatever. 09:42.670 --> 09:48.190 You can keep learning, keep building, make more and more advanced things, but recognize that you 09:48.190 --> 09:56.070 are now an expert, you know, and you can build things with real, measurable business impact for yourself 09:56.070 --> 10:00.870 and for your clients and for your agency, and you should start doing it today. 10:00.870 --> 10:05.590 And it just remains for me to thank you so much for being part of this entire journey, coming all the 10:05.590 --> 10:09.750 way to the end, even to this thank you segment, and I really appreciate it. 10:09.790 --> 10:15.030 Remember, whether you like it or not, you get me with the package and I'm always available. 10:15.070 --> 10:17.430 Please do connect with me on LinkedIn. 10:17.630 --> 10:18.630 That's the link. 10:18.670 --> 10:19.550 You can see it there. 10:19.550 --> 10:24.910 I'm sure I've put it all over the resources because I tend to be very eager with this, but please do 10:24.910 --> 10:25.470 that. 10:25.510 --> 10:30.630 Post your certificate on on LinkedIn should you wish, and if you tag me, then I will come in and amplify 10:30.630 --> 10:34.830 it as a way to sort of bring recognition to the fact that you've built up your expertise. 10:34.870 --> 10:40.110 And maybe that's something that might attract the interest of perhaps a future client, a future agency, 10:40.150 --> 10:47.270 a future employer, people who are on the look for experts or agent and voice agent experts, because 10:47.270 --> 10:48.310 you are now one of them. 10:48.350 --> 10:50.310 And my editor would kill me if I didn't mention that. 10:50.310 --> 10:56.310 To the extent you're comfortable rating the course on Udemy, it makes a massive difference to how Udemy 10:56.310 --> 11:00.750 recommends the course to others, so I would tremendously appreciate it if you did that. 11:00.750 --> 11:02.310 As I say, makes a huge difference. 11:02.670 --> 11:08.030 And if you're interested, if this course has piqued your interest in going a bit deeper and being more 11:08.030 --> 11:12.430 technical, then you might want to check out my AI engineering courses. 11:12.430 --> 11:18.190 There's one particularly on Agentic programming, which is something that might intrigue you. 11:18.310 --> 11:22.230 So check it out, take a look if you want to go a bit deeper into this. 11:22.550 --> 11:24.550 And the final thing I'll say. 11:24.710 --> 11:30.150 Most important of all, the thing you've got to do, they must have, is that you have to go on out 11:30.150 --> 11:32.110 there and build, build, build. 11:32.270 --> 11:38.270 I hope that, if nothing else, what this course has shown you is that it is remarkably easy to make 11:38.270 --> 11:44.990 substantial business impact in a very short amount of time, thanks to the power of Nan and 11 labs. 11:44.990 --> 11:47.590 And that's exactly what you should go out and do. 11:47.630 --> 11:49.750 And with that, thank you so very much. 11:49.790 --> 11:53.390 One more time for sticking at it all the way till the very end. 11:53.430 --> 11:58.550 I am super grateful, and I can't wait to hear about all the things that you build.