WEBVTT 00:00.080 --> 00:02.080 Okay, time for our final agent. 00:02.080 --> 00:06.440 And by way of background, let me remind you, we already built the business development agent. 00:06.440 --> 00:08.720 We're now building account executive. 00:08.920 --> 00:11.760 And we have two subagents the demo booking. 00:11.760 --> 00:12.840 One that looks like that. 00:12.840 --> 00:20.760 Isn't it nice that's able to tape a webhook and look at the look at the details that are passed in and 00:20.760 --> 00:27.520 use it to negotiate and and make a booking and push a message as a result of booking in a Google calendar. 00:27.600 --> 00:28.840 That's the one we just did. 00:29.000 --> 00:32.200 And before that, we made the deal recording one. 00:32.200 --> 00:38.760 And that's able to collect all the people in Pipedrive and then use that to create a deal in Pipedrive, 00:38.800 --> 00:41.280 hooking everything up to the right data. 00:41.600 --> 00:42.760 So those are the two. 00:42.800 --> 00:46.840 And now we're going to bring it together in one agent that's going to control them. 00:46.840 --> 00:50.720 And this is where, of course, I reveal something that many of you probably already guessed, which 00:50.720 --> 00:55.680 is that we're not going to create this agent, and we're going back to 11 labs. 00:55.680 --> 00:57.640 This is going to be a voice agent. 00:57.760 --> 01:02.180 Our last agent, of course, is from the magical 11 labs. 01:02.180 --> 01:04.340 Remember this, remember this. 01:04.380 --> 01:05.420 It's back. 01:05.460 --> 01:05.900 Okay. 01:05.940 --> 01:07.340 We go to agents. 01:07.380 --> 01:07.940 Remember? 01:07.940 --> 01:10.940 Here we go over to new agent on the top right. 01:10.940 --> 01:13.100 We want to start with a blank agent. 01:13.460 --> 01:16.140 The account executive agent is what we will call it. 01:16.180 --> 01:18.980 We say create and here we come. 01:19.220 --> 01:23.300 Now it's time for us to write the perfect system prompt for our agent. 01:23.340 --> 01:25.020 Okay, so let's go with the system prompt. 01:25.020 --> 01:25.660 Here it is. 01:25.820 --> 01:27.660 Uh, this is one I wrote a second ago. 01:27.820 --> 01:30.340 You're an AE for account AI. 01:30.540 --> 01:32.740 You're receiving calls from possible clients. 01:32.740 --> 01:34.780 They're calling back from an outreach campaign. 01:34.980 --> 01:36.060 You've been informed. 01:36.100 --> 01:40.420 Account AI is software for for improving accounting software efficiency. 01:40.780 --> 01:42.420 You are an automated AI agent. 01:42.420 --> 01:43.660 You should find out their name. 01:43.700 --> 01:46.780 You should use your tool to record them as a potential deal. 01:46.900 --> 01:51.860 And you should get their preference for a time slot and basically negotiate a meeting slot. 01:52.020 --> 01:56.820 If it isn't booked successfully, then try again, and then when the demo is scheduled, thank them 01:56.820 --> 01:59.140 for their interest and say the company will be in touch. 01:59.500 --> 02:00.340 Nice and clear. 02:00.340 --> 02:05.730 System prompt that sets the scene and gives it a good understanding of what it is set to do. 02:06.330 --> 02:06.890 Okay. 02:07.050 --> 02:11.810 And actually, the first message also gives us a great opportunity to set the scene and get things off 02:11.810 --> 02:12.210 rolling. 02:12.210 --> 02:13.690 Well, so let's put in there. 02:13.730 --> 02:19.210 Hi thanks for calling account I who am I speaking with please that that will immediately set things 02:19.210 --> 02:19.410 going. 02:19.450 --> 02:20.810 Make sure we get the name. 02:20.810 --> 02:22.450 So this is a good start. 02:22.450 --> 02:24.770 Let's now build out the tools okay. 02:24.810 --> 02:26.410 Over we go to tools. 02:26.730 --> 02:27.610 All right. 02:27.610 --> 02:30.090 So we're going to add some tools. 02:30.370 --> 02:36.610 And uh let's add a tool which is going to be um a webhook tool of course. 02:37.010 --> 02:43.210 And what we're now going to do is enter in the details that are going to identify this to the agent 02:43.210 --> 02:44.530 and activate it. 02:44.530 --> 02:44.850 Okay. 02:44.890 --> 02:51.370 So the first tool is going to be our deal recording tool, the tool which is going to uh track that 02:51.370 --> 02:52.810 this this deal has happened. 02:52.850 --> 02:55.370 The one that's going to update Pipedrive okay. 02:55.410 --> 02:56.290 Description. 02:56.610 --> 03:10.230 Use this tool to record in the CRM that the person with the given name has called in. 03:11.870 --> 03:20.230 This will open a new deal record in the CRM. 03:20.630 --> 03:26.950 Call this as soon as you know the user's name. 03:27.150 --> 03:27.630 Ha! 03:28.110 --> 03:34.830 And we're going to make this a post and we're going to, uh, put in the URL and this URL that I'm putting 03:34.830 --> 03:39.070 there is the URL that I've taken from N810. 03:39.110 --> 03:43.270 I've taken this from the this is from the deal recording. 03:43.470 --> 03:51.190 I've gone in here and I've gone, of course, to the, uh, webhook here, and I've gone to production 03:51.590 --> 03:53.270 and I've copied this URL right here. 03:53.270 --> 03:54.470 I'm going to do it again right now. 03:54.510 --> 03:55.750 Copied it right there. 03:55.870 --> 03:57.950 Come back to 11 labs. 03:57.990 --> 04:01.470 Come in here, select all paste in there. 04:01.630 --> 04:02.630 That's the one. 04:02.830 --> 04:03.910 That's the URL to use. 04:03.910 --> 04:06.100 If you mess this up, it's not gonna work. 04:06.100 --> 04:07.140 So get it right. 04:07.340 --> 04:09.820 Uh, gonna give it a nice and long time out. 04:09.860 --> 04:13.860 We'll give it, uh, although it shouldn't need it, because this one responded right away. 04:14.100 --> 04:23.060 Uh, we are going to say, um, we it's it's can, uh, decide how to, um, make sounds. 04:23.060 --> 04:28.940 It doesn't need to because this should be nice and quick, and, uh, this just needs the body to be 04:28.940 --> 04:29.940 defined here. 04:29.940 --> 04:34.620 And so the, uh, simple the thing where there's only one field that we need to specify. 04:34.660 --> 04:35.340 Do you remember it? 04:35.380 --> 04:37.140 It's name needs to go in the body. 04:37.380 --> 04:42.420 Give the name of the person who called you. 04:43.300 --> 04:44.580 Who called to say who called. 04:44.620 --> 04:46.500 We won't make it confusing. 04:47.460 --> 04:48.060 Okay. 04:48.100 --> 04:49.140 Who is calling? 04:49.180 --> 04:50.620 We'll say is calling. 04:50.740 --> 04:51.380 That's best. 04:51.380 --> 04:51.780 All right. 04:51.820 --> 04:52.740 String. 04:53.300 --> 04:56.780 And the value type is LM prompt. 04:57.180 --> 04:59.540 The name of the caller. 05:00.500 --> 05:04.100 First name and last name. 05:05.320 --> 05:06.160 Okay. 05:06.560 --> 05:08.480 And that seems great. 05:08.480 --> 05:13.480 And somewhere here, the identifier I've got to put in and this is the field itself, which is of course 05:13.480 --> 05:14.040 name. 05:14.560 --> 05:15.120 All right. 05:15.120 --> 05:15.960 Perfect. 05:16.000 --> 05:17.680 Add tool that seems clear. 05:18.640 --> 05:19.360 Dunzo. 05:19.720 --> 05:22.480 That is our first tool deal recording. 05:22.920 --> 05:23.440 Okay. 05:23.600 --> 05:24.240 Next tool. 05:24.280 --> 05:24.640 Okay. 05:24.640 --> 05:26.520 So we're going to add another tool. 05:26.520 --> 05:29.480 And the type of tool is going to be a webhook tool. 05:29.480 --> 05:35.040 And we're going to make it be a demo uh booking tool. 05:35.040 --> 05:36.360 This is the big one. 05:36.400 --> 05:39.000 It populates it by default with the tool that you just created. 05:39.000 --> 05:41.920 I don't know why it does that, but but just to remove that. 05:41.920 --> 05:45.880 So use this tool to schedule. 05:48.000 --> 05:58.840 A demo with the caller provide that name and the time slot they would like. 06:00.160 --> 06:12.230 Uh, aiming for 2 p.m. eastern on weekdays or whatever is convenient for them. 06:12.990 --> 06:13.870 Seems nice. 06:13.910 --> 06:16.150 All right, where are we going to post this to? 06:16.190 --> 06:18.830 Well, we have to go over to demo booking. 06:18.950 --> 06:19.550 Come in here. 06:19.590 --> 06:20.350 Be careful. 06:20.350 --> 06:21.270 This is tricky. 06:21.430 --> 06:22.710 Coming to the webhook. 06:22.950 --> 06:26.550 Make sure when you're in the webhook that you go to production. 06:26.590 --> 06:27.190 Take this. 06:27.190 --> 06:29.190 Copy it to the clipboard by clicking there. 06:29.190 --> 06:32.030 Back in here, select all of this paste. 06:32.070 --> 06:33.030 Don't get it wrong. 06:33.270 --> 06:35.830 And then make this timeout be nice and long. 06:35.870 --> 06:37.190 This one will take a bit longer. 06:37.190 --> 06:38.590 I'm going to make it just in case. 06:38.590 --> 06:39.910 I'm going to maybe two minutes. 06:40.230 --> 06:47.990 And this time I'm going to say uh it should definitely be speaking uh, execution mode. 06:47.990 --> 06:48.910 I will leave that tool. 06:48.910 --> 06:49.150 Cool. 06:49.150 --> 06:52.670 We can have typing, uh, sound behavior. 06:52.670 --> 06:53.710 That sounds good. 06:53.750 --> 06:54.310 Okay. 06:54.590 --> 06:58.110 And now we get again to the body parameters. 06:58.230 --> 07:03.150 Okay, well, the first body parameter is indeed called name. 07:03.310 --> 07:05.830 Uh, so we could just leave this one right as it is. 07:05.870 --> 07:14.250 This this should be give the name and their preferred and their preferred time slot. 07:14.410 --> 07:16.330 Okay, this first one is called name. 07:16.330 --> 07:20.610 Now we need to add another property in here add property. 07:20.610 --> 07:23.610 The second property is going to be a string. 07:23.610 --> 07:25.410 And it is going to be time slot. 07:25.770 --> 07:41.290 And it is going to be uh uh uh, textual description of when the caller would like to receive their 07:41.290 --> 07:49.370 demo, such as 2:00 pm EDT on Monday, Jan. 07:51.530 --> 07:54.370 Eight the fifth, 2026. 07:54.890 --> 07:55.650 Okay. 07:56.130 --> 07:59.210 Uh, so there we have it. 07:59.210 --> 08:00.450 That is called time slot. 08:00.490 --> 08:05.890 It's a string set by the LM, and I think we're in good shape. 08:05.890 --> 08:07.010 I think that does everything. 08:07.010 --> 08:08.080 Let's add tool. 08:08.520 --> 08:10.440 And now we have the deal recording. 08:10.440 --> 08:14.440 And the demo booking is two different tools that are set up for this agent. 08:14.480 --> 08:15.880 We've set our system prompt. 08:15.880 --> 08:17.400 We've defined everything. 08:17.640 --> 08:18.560 Do you think we're ready? 08:18.600 --> 08:20.920 Well, I'm feeling brave, so I'm not even going to run it. 08:21.000 --> 08:22.480 Test it with the preview. 08:22.520 --> 08:24.440 I'm just going to go ahead and publish it. 08:24.640 --> 08:25.480 So off it goes. 08:25.480 --> 08:27.440 It is now published already. 08:27.720 --> 08:31.440 And there's just one more thing to do, which is I'm going to go back here to this list. 08:31.440 --> 08:33.120 I'm going to go to phone numbers. 08:33.160 --> 08:34.040 Remember this guy. 08:34.080 --> 08:35.240 You recognize that number. 08:35.240 --> 08:37.600 Did you see that was the number that I put in those emails. 08:37.800 --> 08:39.760 You were really on the ball if you spotted that. 08:39.760 --> 08:40.760 Come in here. 08:40.800 --> 08:41.600 Take this. 08:41.600 --> 08:45.120 Change this to be the account executive agent. 08:45.120 --> 08:50.320 And now this phone number that was on those outbound emails that went to all those people from agent 08:50.360 --> 08:55.320 number one is the phone number that is going to be hooked up to agent number two. 08:55.760 --> 08:57.960 You see, there was a method behind all of this. 08:58.320 --> 08:59.080 Okay. 08:59.400 --> 09:02.920 And now that should all just be live just like that. 09:02.920 --> 09:04.680 It should all be working. 09:04.880 --> 09:08.280 And the only way we'll know for sure is by trying it out.