WEBVTT 00:00.080 --> 00:05.000 And of course, this time there's no point in in showing any and side by side because we've got it deployed 00:05.000 --> 00:05.480 to production. 00:05.480 --> 00:07.960 So you don't get to see that, that workflow in the same way. 00:07.960 --> 00:11.080 But we can just call the agent here like this. 00:12.160 --> 00:12.760 Hello. 00:12.800 --> 00:13.800 How can I help you today? 00:14.080 --> 00:16.520 Hello I'm interested in getting a keyboard. 00:16.520 --> 00:17.320 What do you have? 00:18.680 --> 00:20.680 Let me check our keyboard selection for you. 00:26.800 --> 00:33.480 We have a wide keyboards available including gaming, mechanical productivity, office, and ergonomic 00:33.520 --> 00:34.240 options. 00:34.360 --> 00:37.320 Do you have a specific type of keyboard or feature in mind? 00:37.360 --> 00:37.840 Yes. 00:37.840 --> 00:39.480 Mechanical keyboard please. 00:41.080 --> 00:41.480 Certainly. 00:41.480 --> 00:44.400 Let me narrow down the options to mechanical keyboards. 00:50.960 --> 00:56.200 A variety of mechanical keyboards, including gaming, productivity and specialty options. 00:56.360 --> 01:00.240 Some popular choices are the prototype RGB gaming keyboard. 01:00.560 --> 01:05.440 The prototype wireless mechanical keyboard and the Nova Key tactile keyboard. 01:05.440 --> 01:11.320 Do any of these sound interesting, or would you like more details on a specific model or switch type? 01:11.600 --> 01:14.520 Yeah, the prototype mechanical gaming please. 01:14.560 --> 01:15.440 How much is that? 01:17.040 --> 01:20.240 Let me get the price for the prototype RGB gaming keyboard. 01:21.920 --> 01:26.240 The gaming keyboard is $129.99. 01:27.320 --> 01:27.680 All right. 01:27.680 --> 01:28.520 Thank you very much. 01:31.560 --> 01:32.320 Ha ha ha. 01:32.760 --> 01:34.360 I didn't want to do that. 01:34.360 --> 01:36.560 Whether I should keep talking to her or something. 01:36.600 --> 01:37.240 It's crazy. 01:37.440 --> 01:38.200 Anyways. 01:38.200 --> 01:39.280 That's success. 01:39.480 --> 01:40.680 That is success. 01:40.720 --> 01:44.640 We just had a full on conversation with a voice agent. 01:44.640 --> 01:45.760 It felt pretty natural. 01:45.760 --> 01:47.160 It worked pretty well, I gotta say. 01:47.160 --> 01:51.040 I think that the the way that there is, the mechanical typing and her keeping on talking while it's 01:51.040 --> 01:52.920 calling the tools is so effective. 01:52.920 --> 01:53.800 It's so clever. 01:53.840 --> 01:56.360 Otherwise, that pause I think would be quite jarring. 01:56.520 --> 01:59.480 So so it just works having that filler in there as well. 01:59.640 --> 02:05.320 And uh, yeah, that that was just just a an amazingly immersive experience. 02:05.320 --> 02:10.160 And when you think of all the moving parts that was happening there, we were, we were using Gemini 02:10.360 --> 02:13.520 as we were using Gemini 2.5 flash as the model. 02:13.720 --> 02:16.280 Uh, that's happening in in 11 labs. 02:16.280 --> 02:21.720 We're using Gemini three flash as our agent model in Pn10. 02:21.960 --> 02:28.000 And then of course, we're using OpenAI embeddings to vectorize before looking it up in super bass and 02:28.040 --> 02:31.360 then finding relevant context, returning it, and so on. 02:31.560 --> 02:33.280 That's quite a round trip. 02:33.320 --> 02:38.880 There were a lot of moving parts, a lot of calculations happening to achieve what what appeared to 02:38.920 --> 02:40.480 be frictionless. 02:40.800 --> 02:42.440 That's that's a success. 02:42.600 --> 02:46.120 And now we have an optional extra segment. 02:46.120 --> 02:49.320 And let me please insist that this is optional. 02:49.520 --> 02:54.960 This should only be for people who are interested in doing it, and who don't mind putting up with a 02:54.960 --> 02:56.040 little bit of hassle. 02:56.160 --> 02:59.880 And that is to set up a phone number with Twilio. 03:00.120 --> 03:04.880 Now Twilio is is a wonderful company with a beautiful platform. 03:05.040 --> 03:10.960 Um, but they they do tend to get a bit bogged down in regulations because there are various hoops you 03:10.960 --> 03:14.720 have to jump through to be allowed to have things like be able to text message people and make phone 03:14.720 --> 03:15.640 calls and so on. 03:15.800 --> 03:17.560 And it also comes at a cost. 03:17.640 --> 03:22.200 They have a number of free plans, but the free varieties depend on all sorts of things. 03:22.200 --> 03:24.880 And to have a phone number, I do believe you have to pay. 03:25.120 --> 03:30.400 Uh, so I want to set up a phone number in Twilio to show you how we can have our voice agent on the 03:30.400 --> 03:35.200 other end of the phone, but this is optional, and it's only for people who want to do this. 03:35.200 --> 03:41.880 And if you want to try it out, you go to Twilio and you get to this front page, and you can try the 03:41.880 --> 03:47.320 start for free and sign up an account, and it will ask you a bunch of questions, as these always do. 03:47.320 --> 03:49.520 And it might be slightly different in different regions. 03:49.520 --> 03:55.080 And so, you know, if should you wish to do this rather than just watch me do it then then uh, on 03:55.080 --> 03:59.160 your head, be it you may you may need to jump through a few hoops here and there. 03:59.320 --> 04:04.440 Once you've done that and you've signed in, you come in to like the Twilio landing page. 04:04.680 --> 04:08.320 And it it is a it's a bit confusing navigating your way through this. 04:08.320 --> 04:11.480 There are various screens to to try things out for the first time. 04:11.480 --> 04:17.960 We are heading into voice and you can come to try it out screen, which is where you can get a number 04:17.960 --> 04:24.000 by pressing get a number here and it will ask you to select a number from different numbers you can 04:24.000 --> 04:26.200 choose from, and you will need to pay a little bit. 04:26.240 --> 04:31.960 I paid $1.25, I think, just to get a number in New York State. 04:31.960 --> 04:34.920 And so I did get myself a phone number. 04:35.080 --> 04:39.800 And at some point, by clicking around, I ended up on the billing screen where I had to enter a credit 04:39.800 --> 04:40.280 card. 04:40.320 --> 04:42.360 This stuff, it's not like it's super easy. 04:42.360 --> 04:47.520 But I tell you one thing, if you ever get stuck ChatGPT knows Twilio pretty well and it will tell you 04:47.520 --> 04:51.520 exactly where to click and what to do because the interface is a little bit clunky. 04:51.760 --> 04:55.320 But apart from that, Twilio generally is very easy to use and very good. 04:55.320 --> 05:00.840 And there's not the same kind of regulation around phone calls as there's around text messaging or emails. 05:00.920 --> 05:04.400 Um, so so it is actually pretty easy to get your phone number set up. 05:04.400 --> 05:07.200 And once you've done that, you will have a phone number. 05:07.200 --> 05:12.120 And the way that you know that you've been successful, well, if you go to phone numbers and manage 05:12.400 --> 05:16.360 and active numbers, then you should see that you have a number like I do right here. 05:16.400 --> 05:20.640 My number in Mount Vernon, New York, US, that's what I've got. 05:20.640 --> 05:25.080 And the main way that you use Twilio, if you if you're not familiar with Twilio, is that it gives 05:25.080 --> 05:31.760 you a webhook, a webhook which gets called for voice or for messaging, which you could build an application 05:31.760 --> 05:32.840 that uses it. 05:32.840 --> 05:36.880 And that's how Twilio gives you access to a phone number. 05:37.240 --> 05:37.920 Okay. 05:37.960 --> 05:45.120 And now we're just going to see if we can't do some configuration to hook up this phone number to 11 05:45.120 --> 05:45.680 labs. 05:45.920 --> 05:46.360 All right. 05:46.360 --> 05:51.520 And the way to do that is first to go to the account dashboard up here. 05:51.800 --> 05:53.000 And you scroll down a bit. 05:53.000 --> 05:54.280 You have to know to scroll down. 05:54.280 --> 05:55.640 You can easily miss that. 05:55.640 --> 06:01.440 And what you'll see here on my front page is I have an account Sid and auth token, which is which is 06:01.440 --> 06:05.920 masked, and my Twilio phone number, which is that phone number in Mount Vernon. 06:05.920 --> 06:08.160 Was it in New York, which I just got. 06:08.160 --> 06:10.520 And if you are following along, then you'll have that too. 06:10.680 --> 06:14.520 And now it's time to go back to 11 labs equipped with this information. 06:14.520 --> 06:17.880 And we can always copy any of these into the clipboard right there. 06:17.920 --> 06:18.240 Okay. 06:18.280 --> 06:19.840 So here I am back in 11 labs. 06:19.840 --> 06:22.800 I'm going down here under deploy is phone numbers. 06:23.040 --> 06:24.200 No phone numbers yet. 06:24.240 --> 06:27.480 Let's import a number and we'll import from Twilio. 06:27.920 --> 06:29.040 We'll give it a label. 06:29.040 --> 06:30.320 We'll say add. 06:33.280 --> 06:34.080 Phone number. 06:35.520 --> 06:36.640 Um okay. 06:36.680 --> 06:39.680 And now next up it wants me to put in there a phone number. 06:39.680 --> 06:41.800 Well I've got that just over here in the screen here. 06:41.800 --> 06:43.160 I've got my phone number. 06:43.160 --> 06:44.000 Copy that. 06:44.360 --> 06:47.720 Back we go here, paste that in there. 06:47.720 --> 06:49.560 Copying and pasting is the best bet. 06:49.800 --> 06:50.840 The Twilio account. 06:50.880 --> 06:51.440 Sid. 06:51.480 --> 06:53.000 Remember we just saw that. 06:53.040 --> 06:53.880 Here we go. 06:54.040 --> 06:57.000 Copy the account Sid copied back. 06:57.000 --> 06:58.480 Here we come paste. 06:58.640 --> 07:00.880 And now the auth token box has appeared. 07:00.880 --> 07:01.720 That's lucky. 07:01.720 --> 07:03.270 So we come over here. 07:03.270 --> 07:05.470 We copy this without revealing it. 07:05.510 --> 07:06.710 Come over here. 07:06.710 --> 07:07.950 Click in here. 07:08.150 --> 07:09.390 Paste in here. 07:09.430 --> 07:14.030 We have set up the details and now I press import. 07:14.070 --> 07:14.750 Okay. 07:14.790 --> 07:15.710 Import. 07:15.990 --> 07:17.750 It's going to be now connecting. 07:17.950 --> 07:19.430 And there we have it. 07:19.590 --> 07:22.990 Uh we, we have the uh the number right here. 07:22.990 --> 07:27.230 We can now assign it to an agent to handle calls to this phone number. 07:27.230 --> 07:33.270 So we want to assign it, of course, to the electronics e-commerce sales expert. 07:33.670 --> 07:34.950 And it's done. 07:35.150 --> 07:36.430 Uh, okay. 07:36.710 --> 07:41.550 So now we're going to want to to call into this and see what happens. 07:41.590 --> 07:42.070 Okay. 07:42.110 --> 07:42.790 Let's do this. 07:42.790 --> 07:45.150 I'm calling that number right now on my phone. 07:45.150 --> 07:45.750 Let's go. 07:50.230 --> 07:50.550 Hello. 07:50.550 --> 07:51.670 How can I help you today. 07:52.230 --> 07:52.750 Hello. 07:52.790 --> 07:54.070 Do you sell keyboards? 07:55.950 --> 07:58.950 Let me quick check our inventory for keyboards for you. 08:02.790 --> 08:06.470 Yes, we offer a wide variety of keyboards to suit different needs. 08:06.710 --> 08:15.070 We have mechanical and gaming keyboards like the Pro type RGB gaming keyboard and the Pro type wireless 08:15.110 --> 08:16.630 mechanical keyboard. 08:16.950 --> 08:22.590 We also have office and ergonomic keyboards, such as the Type Master Office keyboard and the Type Master 08:22.590 --> 08:24.070 Ergonomic Split Keyboard. 08:24.310 --> 08:32.070 Additionally, we offer specialized and compact keyboards like the Type Master Compact 60% and the Nova 08:32.070 --> 08:33.110 Key Retro type. 08:33.150 --> 08:37.750 Are you looking for a keyboard for gaming, office work, or a specific setup? 08:37.950 --> 08:40.270 I'd be happy to help you find the right one. 08:40.470 --> 08:43.110 Well, how much is the prototype RGB, please. 08:45.070 --> 08:46.790 I'll get that price for you right away. 08:49.630 --> 08:55.630 The prototype RGB gaming keyboard is priced at $129.99. 08:56.430 --> 08:57.430 Thank you very much. 08:59.630 --> 09:05.950 Success that that now is declarative declaration of victory for sure. 09:05.990 --> 09:07.190 Congratulations to us! 09:07.190 --> 09:11.830 That was really cool and I hope you agree that I delivered satisfaction. 09:11.830 --> 09:15.950 That I told you today wouldn't be too challenging, but would be very satisfying. 09:15.990 --> 09:17.590 And I think I did that. 09:17.750 --> 09:21.750 Uh, and don't worry if you didn't get to the Twilio part of it, that's very optional. 09:21.750 --> 09:27.030 You can see how easy it is, if you don't mind forking out the Twilio money and clicking through very 09:27.150 --> 09:31.030 weird dashboard screens, but it's cool to see that happening and coming together. 09:31.350 --> 09:39.790 And of course, here we have our agents in 11 labs, and over here we have the Agentic rag set up workflow 09:39.790 --> 09:40.590 in. 09:40.750 --> 09:42.390 And all of this was collaborating. 09:42.390 --> 09:51.870 We we had we had 11 labs and Twilio and N810 and Superbase and OpenAI embeddings and Gemini, all of 09:51.870 --> 09:53.070 them talking together. 09:53.190 --> 09:56.190 Uh, and it's something that we did in a matter of minutes. 09:56.190 --> 09:59.950 And the hero of this story is an A10. 09:59.990 --> 10:03.230 And of course, another hero is 11 labs not far behind. 10:03.230 --> 10:06.830 That was really easy to do as well and it felt so interactive. 10:06.830 --> 10:09.150 It felt like I was having a phone call with somebody. 10:09.350 --> 10:15.510 And the the, the task for you now is to let your imagination run wild. 10:15.750 --> 10:20.230 I've given you this setup that shows you how you could accelerate your client's business. 10:20.230 --> 10:22.110 You can use this in so many ways. 10:22.110 --> 10:29.390 You already know how to hook up an agent to your email and to any to to Google Sheets and to any one 10:29.390 --> 10:35.630 of a number of other things, like sending you a notification or your slack or telegram. 10:35.910 --> 10:39.230 And you can now really get creative. 10:39.270 --> 10:43.790 Think about something that you could put together, assemble it together, make a voice agent that can 10:43.790 --> 10:45.310 add value in some way. 10:45.430 --> 10:50.310 And the simple thing to do is to is to have a go at making something which actually has subject matter 10:50.310 --> 10:52.390 knowledge about you in some way. 10:52.790 --> 10:55.990 I mean, you could you could look to do something like put all of your emails as vectors and be able 10:55.990 --> 11:01.270 to answer questions on any of your emails, or you could do something for your, your, your company 11:01.270 --> 11:02.190 where you work. 11:02.230 --> 11:08.190 Build something like this a rag knowledge base with a voice agent that is able to be an expert in what 11:08.190 --> 11:09.390 you do in your day job. 11:09.590 --> 11:12.710 Or you could build something for one of your clients as like a freebie. 11:12.750 --> 11:14.670 Build something and say, hey, you know what? 11:14.710 --> 11:15.910 Call this phone number. 11:15.950 --> 11:17.630 Ask them questions about your business. 11:17.670 --> 11:18.510 See what you think. 11:18.950 --> 11:20.270 This is your assignment. 11:20.310 --> 11:21.190 Be creative. 11:21.230 --> 11:23.510 It's a it's a wide ranging assignment. 11:23.510 --> 11:26.190 You could just do replicate my success here. 11:26.230 --> 11:28.750 Or you could take it in a slightly different direction. 11:28.790 --> 11:30.510 Make a voice agent. 11:30.510 --> 11:31.870 Show me what you can do. 11:32.030 --> 11:33.750 I can't wait to see it. 11:33.750 --> 11:40.190 And with that, that brings us to the conclusion of week two of the three weeks. 11:40.190 --> 11:41.510 Week two is done. 11:41.510 --> 11:47.710 And it's done with, with with a great, uh, crash of the symbols that I think was, was a mic drop 11:47.710 --> 11:48.430 moment. 11:48.590 --> 11:49.870 And this is one of those moments. 11:49.870 --> 11:54.030 And I should also say that my editor would kill me if I didn't mention that. 11:54.030 --> 12:01.470 Should you wish, if you're able to rate this course so far, uh, in Udemy, it's I think, one of 12:01.470 --> 12:07.350 the top ways that Udemy decides whether or not to show this cause to other people is whether it gets 12:07.350 --> 12:08.110 ratings. 12:08.190 --> 12:11.510 So if you're able to do that, I would massively appreciate it. 12:11.550 --> 12:18.070 If you're feeling satisfied by the result of the voice agent, and also if you're being creative and 12:18.070 --> 12:22.670 building one for yourself, I would love to hear about it and post about it on LinkedIn. 12:22.710 --> 12:23.990 Let me weigh in. 12:23.990 --> 12:26.550 Let me amplify your success. 12:27.070 --> 12:32.230 And on the topic of amplify, if this week was all about accelerating your business. 12:32.270 --> 12:37.190 Next week is when we take it to the next level and we look to amplify what you can do. 12:37.470 --> 12:38.830 Advanced integrations. 12:38.830 --> 12:41.430 We're also going to be using self-hosted n810. 12:41.550 --> 12:44.270 It's going to a whole new level of pro. 12:44.870 --> 12:51.750 But before we get there, you should take a moment to take joy in what you've accomplished your 67% 12:51.750 --> 12:53.590 of the way through the program. 12:53.590 --> 12:56.150 You're well on the way to being an Nnlm pro. 12:56.350 --> 12:59.470 You're building voice agents, and they're doing great things. 12:59.470 --> 13:00.190 You understand? 13:00.190 --> 13:01.590 Rag back to front. 13:01.830 --> 13:03.750 It's it's going great. 13:03.830 --> 13:05.030 See you for week three.