WEBVTT 00:00.080 --> 00:05.040 Okay, moving on through the features of 11 labs through the main nav analysis is where you can see 00:05.040 --> 00:07.720 the previous conversations have happened. 00:07.880 --> 00:09.000 They've all been successful. 00:09.480 --> 00:14.560 Tools is, of course, where you get to equip your agent with tools, much like Nan. 00:14.880 --> 00:16.920 And we are going to be using this in a minute. 00:16.920 --> 00:21.720 In fact, this is going to be the way in which we can connect the agent to Nan. 00:21.760 --> 00:23.520 It's one of the two ways that we can do it. 00:23.640 --> 00:28.200 And so we could have one of these tools be one that's effectively calling out to N810. 00:28.360 --> 00:31.160 And so we will be doing this tomorrow will be adding a tool. 00:31.200 --> 00:36.240 There are some system tools, some built in tools that you can just turn on that allow you to do different 00:36.240 --> 00:41.480 things, like if you want, if you want your your agent to be able to to stop the conversation rather 00:41.480 --> 00:44.360 than having to keep going, you can give it that tool. 00:44.360 --> 00:49.040 There's a customized button that allows you to to to give you more information if you want. 00:49.440 --> 00:54.040 There's also a detect language tool if you want it to be able to figure out what language you're speaking 00:54.040 --> 00:55.160 and keep that going. 00:55.400 --> 00:58.840 Um, transfer to agent is an important one. 00:58.840 --> 01:01.000 This is one where this is one. 01:01.040 --> 01:05.200 This is how you can build a workflow between agents yourself. 01:05.360 --> 01:11.770 Um, by having a description that describes how it should know when to do it and the transfer rules 01:11.770 --> 01:17.570 give it the conditions, the condition for transferring to this agent and then the transfer message. 01:17.570 --> 01:22.210 And this is this is how you basically hook up your different agents to each other. 01:22.250 --> 01:29.690 It's essentially it is through using tools that one agent, one LM decides it's time to hand control 01:29.690 --> 01:31.210 to a different agent. 01:31.370 --> 01:36.970 Um, and of course, you can also do this over on the new workflow by picking one of the templates or 01:37.010 --> 01:38.410 by by creating that yourself. 01:38.410 --> 01:41.490 That's like a shortcut just to setting up all of the tools. 01:42.170 --> 01:48.330 Okay, that that is tools and tests is as it sounds where you, you set up a different, different sets 01:48.370 --> 01:50.810 of tests and can look at past runs. 01:50.930 --> 01:53.490 Widget is an important one. 01:53.490 --> 01:58.250 This is where you get to to construct the the way that it will look. 01:58.290 --> 02:03.170 You remember the way it's that that rather nice, uh, blue avatar thing. 02:03.170 --> 02:04.210 It's called the orb. 02:04.210 --> 02:05.570 And this is where you set it up. 02:05.570 --> 02:06.970 But it doesn't need to be the orb. 02:06.970 --> 02:09.530 You can have it be an image that you can upload. 02:09.530 --> 02:15.250 It could be an image of you or an image of whatever you want your agent avatar to look like. 02:15.450 --> 02:20.820 Um, or it can be a link to an to a URL of an image if you have one to hand. 02:21.060 --> 02:25.300 Um, and uh, yeah, you can also take this code here. 02:25.300 --> 02:31.700 That is something that you can embed in another web page so that your agent is surfaced on that web 02:31.740 --> 02:32.300 page. 02:32.300 --> 02:36.620 So if you use something like WordPress as your website, you can just have that as like an embedded 02:36.660 --> 02:39.140 tag that you put on your WordPress site. 02:39.140 --> 02:41.540 And then your agent will be there on your WordPress. 02:41.700 --> 02:47.380 Uh, so this is or any place where you're deploying HTML, you could have this as an embedded. 02:47.540 --> 02:48.580 Uh scriptlet. 02:48.580 --> 02:52.740 If you're if you're, uh, working with a technical team that manages your website, you could just 02:52.740 --> 02:58.100 give them this and they can just put it on your web page, and then that blue orb will appear there, 02:58.100 --> 03:00.540 and it will be connected to this agent. 03:00.540 --> 03:01.780 It's that simple. 03:02.100 --> 03:09.500 Uh, and, uh, if you scroll down, you'll see that there's lots of information about how you can style 03:09.500 --> 03:12.540 and coordinate your, your avatar. 03:12.700 --> 03:16.660 Um, and also give it more, give this, this widget more details. 03:16.660 --> 03:21.620 So there's tons of stuff here that's very much configurable by someone who isn't necessarily technical. 03:21.620 --> 03:26.540 And then you can end by just sharing your widget, uh, in wherever you wish. 03:26.900 --> 03:33.950 Uh, and uh, there's also a widgets V2 that I haven't used that is a more sophisticated one that has 03:33.950 --> 03:39.550 headers and lists and code blocks and more, uh, which will allow you to have more control over how 03:39.590 --> 03:41.630 your, your widget gets embedded. 03:41.910 --> 03:47.350 Um, and, uh, yeah, that's this this is certainly, uh, taking it to a next level where you can 03:47.350 --> 03:53.750 just have your avatar embedded within your website, and then security has some, some security set 03:53.790 --> 03:54.390 up stuff. 03:54.390 --> 04:00.630 You can have authentication where people have to log in to use your, your, uh, avatar. 04:00.950 --> 04:05.790 There's, there's, uh, things that this, this is saying, what controls are you going to give your 04:05.790 --> 04:07.110 user that they can do. 04:07.110 --> 04:12.630 And this is turned on means that the user can say, I only want to connect using text using by typing 04:12.630 --> 04:12.990 messages. 04:12.990 --> 04:14.870 I don't want to have this voice thing. 04:15.030 --> 04:18.190 Uh, but you can also give them more flexibility should you wish. 04:18.390 --> 04:23.910 There's some stuff here about a web hook that 11 apps can call at the beginning and end of the conversation. 04:23.910 --> 04:25.230 And now you know all about webhooks. 04:25.270 --> 04:26.270 You know what this means. 04:26.270 --> 04:32.550 It can call out to a URL that you provide from another system, and you can set up limits that controls 04:32.550 --> 04:34.190 to make sure it doesn't go off the rails. 04:34.190 --> 04:37.920 The maximum number of calls per day for this particular agent. 04:37.920 --> 04:40.280 And then the advanced tab just has some extra settings. 04:40.280 --> 04:42.480 You can have a text only agent. 04:42.480 --> 04:46.840 You can use a new new feature called scribe for automatic speech recognition. 04:47.240 --> 04:53.720 You can have some keywords that are that are words that are likely to be in a conversation with your 04:53.720 --> 04:56.440 agent, perhaps the names of your products or something like that. 04:56.480 --> 05:01.680 In this case, maybe Apple Watch or something, uh, which increases the probability that that might 05:01.680 --> 05:06.160 be something someone might say, particularly if it's an unusual product name, it might be worth using 05:06.160 --> 05:06.600 this. 05:06.800 --> 05:13.120 Then there are some fields that control the character of your agent, like how eager it is to jump in 05:13.360 --> 05:17.000 and how long it will pause before it will say, are you still there? 05:17.000 --> 05:17.960 Or something like that? 05:18.080 --> 05:21.680 Uh, and I think this is when I changed, I think, from the default, when it seemed to come in too 05:21.680 --> 05:22.200 quickly. 05:22.360 --> 05:24.960 Uh, but you can, uh, you can mess around with this. 05:24.960 --> 05:25.480 You can have it. 05:25.520 --> 05:28.040 So it just cuts it off if it's been silent for a while. 05:28.160 --> 05:31.600 Uh, and, uh, some, some other things to experiment with here. 05:31.600 --> 05:37.760 So by all means, come in, play with some of these fields, press the preview button, get a sense 05:37.760 --> 05:38.840 for how it works. 05:38.880 --> 05:40.160 Get a good, good grasp. 05:40.160 --> 05:42.120 Definitely experiment with the knowledge base a bit. 05:42.160 --> 05:45.400 See how 11 labs lets you build these voice agents? 05:45.400 --> 05:46.320 So simple.